Frequently Asked Questions

Delivery Information

How long will my delivery take?

Our working hours are Monday - Friday from 9am-5pm. Any orders placed outside of these times will be processed on the following business day.

We aim to dispatch orders for sauces and dry-goods within 48 hours and all orders are booked on a 24-48 hour tracked service.

The delivery date for certain products including our Christmas hampers is specified during the checkout process.

What are your delivery costs?

Online shop orders up to 10kg to England, Wales and most of Scotland are a flat rate of £3.99 and are sent via DHL with 48 hour tracking.

We offer free delivery on all orders over £50.

Please note that for deliveries to Northern Ireland and certain Scottish postcodes, a higher delivery fee might be calculated at checkout.

Sauces

Are your sauces and wontons suitable for coeliacs? Are they gluten-free?

All of our products contain soya sauce, which itself contains wheat, so our products are not suitable for coeliacs.

Where can I see the ingredients for the sauces?

Please refer to our ingredients list on the website, listed under each product.

General

Do your products contain any nuts or known allergens?

Please refer to our ingredients list on the website, listed under each product. Whilst our products do not contain nuts, they are produced in a kitchen that handles nuts.

Do you deliver outside of the UK

At present we are unable to ship overseas.