FREQUENTLY ASKED QUESTIONS
Get answers to the most frequently asked questions about Poon's London, our policies and our products.
GENERAL
Please refer to our ingredients list on the website, listed under each product. Whilst our products do not contain nuts, they are produced in a kitchen that handles nuts.
SAUCES
All of our products contain soya sauce, which itself contains wheat, so our products are not suitable for coeliacs.
Please refer to our ingredients list on the website, listed under each product.
Yes. Please see the stockists page on our main website for the list of all locations nationwide.
You can also purchase all Poon's London products from our unit at Spa Terminus on Saturday mornings.
SHIPPING & COLLECTION
Our working hours are Monday - Friday from 9am-5pm. Any orders placed outside of these times will be processed on the following business day.
We aim to dispatch orders for sauces and dry-goods within one working day and all orders are booked on a 24-48 hour tracked service.
The delivery date for certain products including our Christmas hampers is specified during the checkout process.
Online shop orders up to 10kg to England, Wales and most of Scotland are a flat rate of £3.99 and are sent via DHL with 48 hour tracking.
We offer free delivery on all orders over £45.
Please note that for deliveries to Northern Ireland and certain Scottish postcodes, a higher delivery fee might be calculated at checkout.